Emergency Support
Emergency numbers and 24-hour UK helplines
Empowerment is not a crisis response service but there are many out-of-hours services and crisis helplines locally and across the UK ready to help at any point, whatever your situation may be.
It can give you peace of mind to have both urgent and non-urgent numbers to hand.
If you or someone else is in immediate danger, call 999 now.
Call 999 for emergency services, including the police, ambulance, fire service or coastguard.
If it is not safe to speak, call 999 and follow the operator’s instructions.
Immediate Emergency Help
999 Emergency Services
If you find yourself or anyone else in immediate danger, contact 999 for all emergency services, including the police and ambulance services.
If you, or the person you care for, has a hearing or speech impairment, use the textphone service on 18000.
112 Emergency Services
112 is the pan-European emergency number and can also be used in the UK. Use it if you are in immediate danger or need urgent emergency help.
Emergency SOS on Mobile Devices
If you own an Apple device, you can use Emergency SOS on your phone to contact local emergency services. If you own an Android device, Emergency SOS settings vary by device, but can usually be found in your phone’s safety or emergency settings.
NHS and Police Non-Emergency Support
111 Non-Emergency Health Services
For illnesses or minor injuries that are non-life threatening, but where you need advice on what to do, contact NHS 111.
111 Mental Health Support
For urgent help with your mental health, call NHS 111 and select the mental health option. You can also get help from NHS 111 online.
101 Police Non-Emergency Number
Contact 101 for non-urgent police enquiries or to report a crime that does not need an emergency response.
If you, or the person you are looking after, has a hearing or speech impairment, use the textphone service on 18001 101.
Safeguarding Concerns
Safeguarding Children and Vulnerable Adults
If you are concerned about a child or vulnerable adult’s safety, you can contact your local Social Care Safeguarding Teams for advice and to make a report. You can do this anonymously if you wish.
Blackpool Children’s Safeguarding Duty Team
Contact the Blackpool Children’s Safeguarding Duty Team if you are worried about a child.
Number: 01253 477299
Out of hours: 01253 477600
Blackpool Adult Safeguarding Duty Team
Contact Blackpool Adult Social Care if you are worried about an adult who may be at risk of abuse, neglect or harm.
Number: 01253 477800
Out of hours: 01253 477600
Lancashire Children’s Safeguarding
Contact Lancashire Children’s Social Care if you are worried about a child.
Number: 0300 123 6720
Out of hours: 0300 123 6722
Lancashire Adult Safeguarding
Contact Lancashire Adult Social Care if you are worried about an adult who may be at risk.
Number: 0300 123 6721
Out of hours: 0300 123 6722
Mental Health and Crisis Support
Blackpool, Fylde and Wyre Mental Health Crisis Helpline
For urgent mental health care, advice, support and treatment if you live in Blackpool, Fylde or Wyre.
Number: 0800 013 0709
Lancashire and South Cumbria Mental Health Crisis Line
Available 24 hours a day, 7 days a week for people who need urgent mental health support across Lancashire and South Cumbria.
Number: 0800 953 0110
Samaritans
If you’re struggling to cope, having suicidal thoughts or are worried about someone else, Samaritans are there to help.
Number: 116 123
Hours: 24 hours a day, seven days a week
Shout 85258
A free, confidential and anonymous text support service for people struggling to cope or who need to talk.
Text: SHOUT to 85258
Hours: 24 hours a day, seven days a week
Papyrus HOPELINE247
For young people experiencing thoughts of suicide, or anyone concerned about a young person who may be struggling with suicidal thoughts.
Number: 0300 102 2470
Text: HOPE to 88247
Hours: 24 hours a day, seven days a week
National Suicide Prevention Helpline UK
If you or someone you know is struggling with their mental health or having suicidal thoughts, trained volunteers are available to listen without judgement.
Number: 0800 587 0800
Alternative number: 0800 689 0880
Hours: Every day, 6pm until midnight
Children, Older People and Domestic Abuse
Silver Line
Offers information, friendship and enriching conversations to older people to help reduce feelings of isolation.
Number: 0800 4 70 80 90
Hours: 24 hours a day, seven days a week
Childline
Provides children and young people under 19 with confidential support around school, friendships, home, family issues and more.
Number: 0800 1111
Hours: 24 hours a day, seven days a week
Other ways to get in touch include email, online counsellor chat and BSL support via Childline.
NSPCC Helpline
If you’re worried about a child, contact NSPCC for advice and support. If you feel the child is in immediate danger, contact the police on 999.
Number: 0808 800 5000
Email: help@nspcc.org.uk
Phone hours: Monday to Friday, 10am to 4pm
Email: Available at any time
National Domestic Abuse Helpline
The National Domestic Abuse Helpline is open 24 hours a day, seven days a week. You can call them for free, or access support through their website.
Number: 0808 2000 247
Hours: 24 hours a day, seven days a week
Housing and Homelessness Support
Shelter
Shelter offers support to people across England on matters including council housing, homelessness, private renting, eviction, benefits and much more.
They can help you understand your rights around housing.
Number: 0808 800 4444
Hours: Monday to Friday, 8am to 5pm. Closed weekends and bank holidays.
No emergency contacts found.
Contact details and opening hours can change. Please check the organisation’s website for the latest information where possible.
If someone is in immediate danger, call 999.
Last checked: 30 June 2026