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Empowerment and the Blackpool Advocacy Hub are pleased to announce that we have been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.

To gain the QPM, independent advocacy providers have to undergo a rigorous self-assessment process and policy review. This is followed by a structured site visit for NDTi assessors to meet advocates and the people they support. As well it being good practice for Local Authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act. The Advocacy QPM provides them with a robust benchmark to measure independent advocacy services, ensuring they select the very best providers.

Kevin Glossop, Quality and Performance Lead at Empowerment said:

The team at Empowerment and the Blackpool Advocacy Hub are delighted to have been awarded the IMCA QPM. The team have worked hard over the past year to ensure that the Blackpool Advocacy Hub was set up and able to deliver the high quality advocacy service that our service users required.

We are pleased that this hard work has been recognised with the award of the IMCA QPM and would like to thank the assessor for the insight that he gave during his visit and the positive comments he made during the visit and in his report.

Empowerment and the Blackpool Advocacy Hub continually strive towards improving ourselves and the services that we offer, and we look forward to being able to work towards the new QPM next year”.

 Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:

The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives.  It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”

Congratulations to the team and thank you for helping us to achieve this.

More information on the Advocacy QPM can be found here.



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